Privacy Policy

Last updated: December 17, 2025

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or book a stay with us.

We respect your privacy and are committed to handling your information responsibly and transparently.

1. Information We Collect

We collect only the information necessary to operate our business and provide a great guest experience.

Information you provide directly:

Name
Email address
Phone number
Billing and payment details (processed securely by third-party payment providers)
Booking details (dates, number of guests, special requests)
Messages or inquiries you send us
Information collected automatically
IP address
Browser type and device information
Pages visited and time spent on our website
Cookies and similar technologies (see Cookies section below)

2. How We Use Your Information

We use your information to:

Process and manage reservations
Communicate with you before, during, and after your stay
Send booking confirmations and important updates
Improve our website and guest experience
Comply with legal, tax, and regulatory requirements
Protect against fraud and unauthorized activity

We do not sell your personal information.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following lawful bases:

Contractual necessity – to complete and manage your booking
Legitimate interests – to operate and improve our business
Legal obligations – tax, accounting, and regulatory compliance
Consent – where required (such as optional marketing communications)

4. Sharing Your Information

We may share your information only with trusted third parties that help us operate our business, such as:

Payment processors
Booking and property management systems
Email and communication tools
Website hosting and analytics providers
Cleaning, maintenance, or guest support services (only when relevant)

All third parties are required to safeguard your information and use it only for authorized purposes.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable core website functionality
Understand website usage and performance
Improve user experience

You can control or disable cookies through your browser settings. Some features may not function properly without cookies.

6. Data Retention

We retain personal information only as long as necessary to:

Fulfill bookings and guest services
Meet legal, tax, and accounting requirements
Resolve disputes or enforce agreements
When no longer required, data is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your location, you may have the right to:

For all users

Access your personal data
Request correction of inaccurate information
Request deletion of your data (subject to legal requirements)
Withdraw consent at any time (where applicable)

For California residents (CCPA/CPRA)

Know what personal information we collect and how it is used
Request deletion of personal information
Opt out of the sale or sharing of personal data (we do not sell data)
Exercise rights without discrimination

For EU/UK residents (GDPR)

Data portability
Restrict or object to certain processing
Lodge a complaint with a data protection authority

To exercise any of these rights, contact us using the information below.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is 100% secure.

9. Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children.

10. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S. or other countries where our service providers operate. We take appropriate safeguards to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, contact us using the "Get In Touch" page:

Get in Touch

We’re here to help you plan a stay you’ll remember.